Terms
Terms of Service.
These terms govern every Marquee Chauffeur reservation in Oregon and Washington. Booking a ride with Marquee Chauffeur indicates acceptance of the terms below. Last updated: April 20, 2026.
01Acceptance
Acceptance
of Terms.
These Terms of Service form a binding agreement between the passenger or account holder and Marquee Chauffeur LLC, a privately held Oregon limited liability company operating out of Beaverton, Oregon. By booking a ride through the website, by phone, by email, or through a third-party booking channel, the passenger confirms that they have read and agree to these terms on behalf of themselves and every passenger traveling on the reservation.
If a third party books the trip on behalf of a passenger, that booking party represents that they have authority to accept these terms for every passenger in the vehicle. Reservations may not be transferred to another party without written approval from dispatch. Continued use of the service after any update to these terms indicates acceptance of the revised version.
02Service Description
What Marquee Chauffeur
Provides.
Marquee Chauffeur provides professional chauffeured ground transportation throughout the Portland metro area, the Oregon coast, the Willamette Valley, Central Oregon, and southern Washington. The service includes airport transfers, hourly executive travel, wine tours, wedding transportation, and long-haul point-to-point routes. The fleet is staged and dispatched from the Beaverton headquarters at 20612 SW Murphy Ln, Beaverton, OR 97078.
Marquee Chauffeur operates under Oregon Public Utility Commission authority for commercial passenger carriers and maintains continuous PUC bonding. Chauffeurs are vetted chauffeurs subject to background checks, motor vehicle record reviews, and random drug screens. The service is not a taxi, a rideshare platform, or a shared-ride shuttle. Every booking is a private, reserved trip assigned to one chauffeur and one vehicle for the duration of the reservation.
03Bookings and Reservations
How Reservations
Are Confirmed.
Reservations can be placed by phone at (503) 706-8662, through the website reservation form, or by email to dispatch@marqueechauffeur.com. Every booking requires a valid payment method on file, a confirmed pickup address, a confirmed drop-off address or hourly duration, and contact information for the primary passenger. Airport pickups also require the flight number so dispatch can monitor arrival through FlightAware.
The quoted fare at the time of booking is locked for that reservation. Marquee Chauffeur does not apply surge pricing, peak multipliers, or event-driven rate changes after a booking is confirmed. The payment card on file is pre-authorized at booking for the quoted fare plus a standard hold to cover potential additional stops, wait time, or route extensions. The pre-authorization is not a charge — the final charge posts after service completion and reflects the actual trip as delivered.
A day-of confirmation is sent by SMS to the primary passenger that includes chauffeur name, vehicle description, license plate, and a direct number to the on-duty dispatcher. The SMS is sent between 90 minutes and 4 hours before scheduled pickup depending on trip type.
04Cancellations and Modifications
Cancellation
Policy.
Modifications and cancellations made 24 or more hours before the scheduled pickup are free of charge. Inside that window, fees apply on a tiered schedule so dispatch can recover routing, staging, and fleet commitment costs already incurred.
Cancellations between 24 hours and 12 hours before pickup are charged 25 percent of the quoted fare. Cancellations between 12 hours and 4 hours before pickup are charged 50 percent of the quoted fare. Cancellations inside 4 hours of pickup, as well as no-shows at the pickup location, are charged 100 percent of the quoted fare. No-show is defined as the passenger failing to appear within 15 minutes of the scheduled pickup time at the confirmed address without a live communication to dispatch.
Modifications to pickup time, route, passenger count, or vehicle type inside the 24-hour window are accommodated when fleet availability allows. If a modification requires a different vehicle class, the fare is recalculated at the current rate for the new vehicle. Weather-related holds, flight disruptions, and other force majeure events are handled case by case and typically waived when the cancellation is driven by circumstances outside the passenger's control.
05Payment Terms
Payment
and Billing.
A valid credit or debit card is required at the time of booking. The card is pre-authorized for the quoted fare plus a buffer of roughly 25 percent to cover additional stops, wait time, or route extensions. The pre-authorization is a hold, not a charge, and releases automatically if the trip is cancelled inside the free window. The final charge posts to the card on file within 24 hours of trip completion and reflects the actual trip as delivered, including any agreed additional stops, wait time, or itinerary changes.
Corporate accounts with approved credit may elect Net-30 invoicing. Net-30 enrollment requires a written application, a standard credit review, and an approved billing contact. Invoices consolidate all trips from the prior calendar month and are due 30 days from the invoice date. Past-due balances beyond 30 days revert the account to card-on-file billing until the balance is cleared.
Gratuity is not included in the quoted fare and is added to the final receipt at a 20 percent default unless the passenger or account specifies otherwise. Additional stops added during a point-to-point trip are $5 each when time permits. Wait time beyond the included grace period is billed at the hourly rate prorated in 15-minute increments. All payments are processed through a PCI-DSS-compliant payment gateway, and card numbers are never stored on Marquee servers.
06Passenger Conduct
Rules for Passengers
in the Cabin.
Illegal substances of any kind are not permitted on board any Marquee Chauffeur vehicle at any time. This rule applies to federally controlled substances regardless of state-level legal status, and it applies to passengers, chauffeurs, and any third party in the cabin. Possession or use of an illegal substance during a trip is grounds for immediate trip termination at the nearest safe location, with the full fare charged and any cleanup costs added.
Smoking, vaping, and the use of any combustible or electronic nicotine or cannabis product is prohibited inside every vehicle at all times. Alcohol is permitted on hourly bookings and private charters for passengers 21 or older, consumed inside the cabin only, and never on airport transfers. Open containers are prohibited on any trip that originates at or terminates at Portland International Airport, regardless of booking type.
Passengers are responsible for reasonable care of the vehicle interior. Damage beyond normal wear, including upholstery burns, tears, staining, or damage to electronics or trim, is billed to the card on file at documented repair cost. Cleanup fees for spills, excessive debris, or biohazards are itemized and photographed before any charge is processed. The chauffeur retains the right to terminate a trip at the nearest safe location if passenger conduct creates a safety, legal, or vehicle-condition concern.
07Chauffeur Authority
The Chauffeur's Role
and Authority.
On point-to-point transfers and airport runs, the chauffeur follows the route, timing, and scheduling direction set by dispatch. This is standard practice for the chauffeured transportation industry and reflects the company's responsibility for on-time performance, insurance compliance, and route safety. Minor stop additions along the route are accommodated at $5 per stop when time and vehicle capacity allow.
On hourly and as-directed bookings, the passenger sets the itinerary within the booked hours, and the chauffeur follows those directions. Even on as-directed trips, the chauffeur retains final authority to decline a requested route or stop when the request would create a safety concern, a legal violation, a vehicle-damage risk, or a breach of these Terms of Service.
The chauffeur is authorized to terminate a trip at the nearest safe location if a passenger engages in physical or verbal abuse toward the chauffeur, possesses or uses illegal substances in the cabin, refuses to follow lawful instructions, or damages the vehicle. In those cases the full fare is charged and any cleanup or repair costs are added. The chauffeur is also authorized to refuse pickup if a passenger appears unable to travel safely due to acute intoxication or medical concern.
08Liability and Insurance
Liability
Limitations.
Marquee Chauffeur maintains $1 million per-vehicle commercial auto liability insurance on every vehicle in the fleet, which sits above the Oregon PUC minimum for chauffeured passenger carriers. Passenger injury, property damage, and uninsured motorist protections are included. A separate cargo and personal effects rider covers luggage and carry-on items moved on an airport trip. Certificates of insurance are issued to corporate accounts on request.
Marquee Chauffeur is not liable for delays, missed connections, or consequential damages caused by circumstances outside the company's reasonable control. These include severe weather, road closures, wildfire smoke advisories, active law enforcement incidents, traffic incidents caused by third parties, mechanical failures of third-party infrastructure, labor actions, public health emergencies, and other force majeure events. Liability for any trip, where applicable, is capped at the quoted fare for that trip except where a larger amount is required by law.
Marquee Chauffeur is not liable for items left in the vehicle that are not recovered within the 30-day holding period described below. Marquee Chauffeur is not liable for the contents of luggage or carry-on items beyond the personal effects rider limit. Passengers with high-value items should carry those items with them in the cabin and notify the chauffeur at the start of the trip.
09Lost and Found
Recovered Items
and Returns.
Items discovered in the vehicle after a trip are logged by dispatch, photographed, and held at the Beaverton headquarters for 30 days. To inquire about a lost item, call dispatch at (503) 706-8662 or email dispatch@marqueechauffeur.com with the trip date, approximate pickup time, and a description of the item. Recovery is faster when the inquiry is submitted within 24 hours of the trip.
Recovered items can be picked up in person at the Beaverton office by appointment at no charge, or shipped to an address of the owner's choosing with shipping cost paid by the owner. Items with a documented retail value above $500 require a signature on delivery. Items unclaimed after the 30-day holding period are donated to charity or disposed of at Marquee's discretion.
10Dispute Resolution
Governing Law and
Dispute Resolution.
These Terms of Service are governed by the laws of the State of Oregon without regard to conflict-of-laws provisions. Any claim, dispute, or controversy arising from a Marquee Chauffeur reservation is subject to the exclusive jurisdiction of the state and federal courts located in Multnomah County, Oregon, except as modified by the arbitration clause below.
Any claim with an amount in controversy of less than $10,000 must be resolved through binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, with the arbitration seated in Multnomah County, Oregon. Each party bears its own attorney fees except where a statute or the arbitrator's award provides otherwise. The right to a jury trial is waived for claims under the $10,000 threshold. Claims at or above $10,000 proceed in state or federal court in Multnomah County.
Nothing in this section prevents either party from seeking injunctive relief for trademark, copyright, trade secret, or other intellectual property claims. This section survives termination of these Terms of Service.
11Changes to Terms
How These Terms
May Change.
Marquee Chauffeur may update these Terms of Service from time to time to reflect changes in operations, regulatory requirements, or industry standards. Updates are posted to this page with a revised effective date at the top. Material changes are also communicated to active corporate account holders by email.
Continued booking and use of the service after an update indicates acceptance of the revised terms. A passenger who does not agree to an updated version can request cancellation of any pending reservation subject to the standard cancellation policy in effect at the time of the original booking.
12Contact
Questions About
These Terms.
For questions about these Terms of Service, corporate account setup, billing inquiries, or any other contractual matter, call Marquee Chauffeur dispatch at (503) 706-8662 or email dispatch@marqueechauffeur.com. The dispatch line operates 24 hours a day, 7 days a week, including holidays.
Written correspondence can be mailed to Marquee Chauffeur LLC, 20612 SW Murphy Ln, Beaverton, OR 97078. Legal notices sent by mail are considered delivered on the date of receipt confirmation. Last updated: April 20, 2026.
Frequently Asked
Questions, Answered.
Reserve Your Chauffeur
Reserve a Portland Chauffeur Now.
Questions about a reservation, a corporate account, or any section of these terms? Call dispatch at (503) 706-8662 or email dispatch@marqueechauffeur.com. The line is staffed 24/7, every day of the year.